Refund policy

Returns & Refund Policy

At NeckRestore™ we want you to shop with complete confidence. If something goes wrong with your order we will make it right — no hassle, no runaround.

You are eligible for a full refund or free replacement if:

• Your order never arrives
• Your item arrives damaged or defective
• Your item is significantly different from what was described on the product page

How to request a refund or replacement:

Simply email us at [your support email] within 30 days of your delivery date with your order number and a brief description of the issue. If your item arrived damaged or incorrect, please include a photo so we can resolve it as quickly as possible.

Once we receive your request we will respond within 1-2 business days with either a full refund to your original payment method or a free replacement shipped out to you — whichever you prefer.

Please note:

• Change of mind purchases are not eligible for returns or refunds
• Items must be reported within 30 days of the delivery date
• Refunds are processed within 5-7 business days of approval

If you have any questions about your order please don't hesitate to reach out to us at [your support email] and we will be happy to help.